When full refunds are issued.
We will gladly accept your returns for a full refund as long as the following conditions are met:
a) The item being returned is NOT listed on our non-returnable list.
b) The original manufacturer’s packaging of the item being returned has NOT been opened.
ii. If it is an item that is not in the manufacturer’s sealed packaging, then the item being returned for refund must NOT have been used, marked, defaced, or in any way devalued from its original condition.
c) You return the product within 7 days of receiving it.
Please note: Full Refunds will be done via the same payment method used when the item was purchased, unless otherwise specified by you.
When we provide store credits.
You may return items sold and fulfilled by Coolmarket.com within 10 days of delivery for a credit note equivalent in value to the price of the items being returned if they do NOT meet the requirements for a full refund. You will be assessed a restocking fee of 25% if the item being returned is not in an originally sealed container OR where a manufacturer’s container was not provided, the item must be in original condition. This applies to all technology products including, without limitation: Computers, Monitors, Cameras, Camcorders, Projectors, Printers, Copiers, Faxes, Shredders, Telephones, Wireless Technology, DVD Players, Media, Hard Drives, Peripherals, Accessories, and Software. Furniture in new condition, unassembled, in the original packaging, with the original receipt and with UPC code intact may also be returned within 10 days of purchase.
All returns must be sent in their original packaging, unopened and new, within 10 days of receipt and must be accompanied by a copy of your valid identification, a utility bill, original invoice as well as copy of the delivery note that was signed by either yourself or your representative.
A Coolmarket.com credit note will be sent to you within 10 days of receipt of your returned package. If you return an item and the problem was due to no fault of Coolmarket.com or the seller, we will deduct the cost of shipping plus restocking fee of 20% and send you a credit note with the difference.
Returns shipped after the required 10-day period, and subject to any statutory rules which may apply, will be subject to a 70% returns, handling and restocking fee.
Coolmarket.com is unable to process cash refunds for returned goods except where payment was made via Cash on Delivery. In such instances, a bank transfer would be done. A credit note will be issued in all other instances that may only be used to make future purchases on coolmarket.com.
Please contact our customer service department at 876-618-4553 or text HELP to 876-444-2491 to obtain directions for returning packages.
Unacceptable returns
Subject to any statutory rules which may apply, the following shall be not accepted for return:
a) Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
b) Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
c) Any product that exhibits physical damage including burns, dents, scratches broken parts, bent CPU pins, misuse, insect infestation, spilled liquids, damage caused from incorrect installation and improper handling, abuse, accident, alteration, neglect, unauthorized repair or installation.
d) Any product with a broken warranty seal or any signs of attempted repair.
e) Intimate clothing such as swimsuits, bras and underwear.
f) Gift cards and software (downloadable products)
g) Groceries, fruit baskets and flowers.
Please Note: Product descriptions and compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not considered to be a defective product.
About CoolMarket
Jamaica’s largest and most trusted digital marketplace, offering electronics, technology products, appliances, groceries, household items, clothing, shoes, jewelry and much more. CoolMarket is a part of the Cool Group of companies with head office is Ocho Rios, St. Ann, Jamaica.
Our goal is to provide customers with a convenient online shopping experience from anywhere in the world. CoolMarket makes it possible for Jamaicans at home and abroad to easily find what they want from a selection of local businesses. Our safe stress-free marketplace boasts the latest and best across every category. So, forget about sending that barrel to your family in Jamaica. Take a look at our many options and start your shopping journey with us today. We are all about your convenience.